Who is responsible

Well Done is a Hong Kong creative production and personalised experience business. For questions about this notice, or access to and correction of your personal data, contact Joel Garcia, Privacy Contact, at hello@welldonehk.net.

What we collect and why

When you submit an inquiry, we collect your name, email address, selected service and project description. You may also provide your phone or WhatsApp number, event or delivery date, approximate budget and other project details. Emails and WhatsApp conversations may include reference images or files you choose to send.

We use this information to respond, understand your requirements, discuss availability, prepare quotations and, if you proceed, manage your project. Providing information is voluntary. Fields marked * are needed to submit the online form; without sufficient contact and project details, we may be unable to respond or prepare a useful quotation. Please avoid sending identity documents, payment-card details or unrelated sensitive information.

Who may handle your information

Information may be handled by Well Done team members involved in your inquiry or project, our website hosting and email providers, and production or delivery partners where needed to fulfil an agreed project. We share only the details needed for those purposes, or where disclosure is required by law. We do not sell inquiry information or use it for unrelated marketing without your permission.

The website and business email use Hostinger services. The website is hosted in Singapore, so information may be processed outside Hong Kong. If you contact us through WhatsApp or your own email provider, that provider also handles information under its own privacy terms.

How long we keep it

Inquiries that do not become orders are kept for up to six months after our last meaningful contact, then deleted or anonymised. We may retain relevant information longer where needed for an unresolved dispute or a legal obligation.

If an inquiry becomes an order, relevant records are kept for project fulfilment and applicable accounting or legal requirements, and removed when no longer needed. Copies in routine service-provider backups may remain until those backups are rotated and are not used for ongoing inquiry handling.

Website operation and external resources

Hosting and security systems may process technical information such as IP address, browser information, requested pages and request times to operate and protect the website. Technical cookies may support sign-in, security, form operation and site performance. You can manage cookies in your browser, although blocking them may affect some functions.

Fonts and 3D Studio libraries load from Google Fonts and jsDelivr. Connecting to these services sends technical request information, such as your IP address and browser information, to those providers. External links open services with their own privacy practices.

Well Done 3D Studio

Text, colour choices and uploaded pictures are processed in your browser to generate the design. The Studio does not automatically upload your picture or design to Well Done. Downloaded models and preview images are saved through your browser.

A copied design link includes design text and settings. Anyone you share the link with can read those details. The link does not include an uploaded picture, so you must send the original picture separately if needed. Requesting a design by email opens your email app with the design details and link; you choose whether to send that message.

Care, access and correction

We aim to limit access to people who need the information and use appropriate account and technical safeguards. No online transmission or storage method is completely secure.

You may request access to or correction of personal data we hold about you by emailing hello@welldonehk.net. You can also ask us to delete information that is no longer needed. We may need proportionate information to verify your identity before acting on a request. Requests are handled subject to applicable requirements and permitted exceptions.

Changes to this notice

We will update this page when our data-handling practices change. The date above identifies the latest version.